INTRODUCTION:

This course explores how emotional intelligence (EI) can significantly enhance management and leadership effectiveness. It covers core EI components—self-awareness, self-regulation, motivation, empathy, and social skills—and demonstrates how these skills can be leveraged to improve team performance, decision-making, and conflict resolution.

LEARNING OUTCOMES:

• Understand the core components and benefits of emotional intelligence.
• Develop self-awareness and self-regulation techniques.
• Enhance interpersonal communication and empathy.
• Apply EI strategies to improve team dynamics and performance.
• Resolve conflicts and manage stress effectively using EI.
• Measure and enhance leadership impact through improved EI.

INDICATIVE MODULES:

• Introduction to Emotional Intelligence
• Self-Awareness and Self-Regulation Strategies
• Developing Empathy in Leadership
• Effective Communication and Relationship Building
• Conflict Resolution and Stress Management Techniques
• Integrating EI into Leadership Practices
• Tools for Developing Emotional Intelligence
• Measuring EI Impact on Performance
• Case Studies in EI-Enhanced Leadership