Advanced Office Management and Effective Administration Skills

Description

Introduction 

The course deals with in-depth knowledge of developing the personal strengths and attitudes required to operate an efficient office or support the team. It is designed to increase the skills of senior support personnel or middle management across a range of disciplines, identify and examine the critical components of the role and within each element build up a range of approaches and techniques for operating an efficient office or support team.

Course Content

• Personal development: self-empowerment and self-management
• Resource and team management
• Vital communication skills
• Essential administrative skills
• Advanced thinking skills

Learning Outcomes

• Gain insights into the core responsibilities of administrators, learn how to prioritise and cope with multiple tasks
• Learn how to value role in an organisation and experience greater job satisfaction
• Learn how to improve their communication skills to enhance their relationships
• Learn how to analyse task, individual, decision options and solving problems for efficiency and effectiveness of the organisation
• Be able to develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
• Be prepared to build an approach that suits their style and workplace
• Increase productivity and effectiveness by prioritising and making continuous improvements
• Learn how to develop and manage self-thoughts and feelings to improve self-confidence
• Learn how to be assertive and therefore more effective in the workplace