Key Performance Indicators & Optimisation


This is a full-venue event. Training tools, Certificates and refreshments will be provided. Should you be interested in the online version or your in-house delivery? Please contact us.





The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organisations use.

Participants will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.

Course Content

  • Understanding the current situation and the need for change
  • Driving the mission statement/ aims into the organisation through success factors
  • Planning to implement performance measurement
  • Post-implementation: maintenance and embedding the performance measurement system

Learning Outcomes

  • Integrating performance measures in strategic and operational management systems
  • Develop and use performance and result indicators
  • Understanding success factors
  • Understand methods for developing and implementing a performance measurement system
  • Use provision of a practical resource kit for performing performance measurements

Event Details

NOTE: For our customised events all you need to do is provide us with what you want to achieve or tell us about the training requirements of the group and we will agree on a date, venue and produce a course proposal for you along with the costs. Discounts may be applicable for group booking or early birds.

Start date: 8 July 2024

End date: 12 July 2024

Start time: 09:00 BST

End time: 17:00 BST

Venue: Dubai, UAE

Phone: '+44 1582 414 144


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