Managing Conflict, Stress and Difficult People


This is a full-venue event. Training tools, Certificates and refreshments will be provided. Should you be interested in the online version or your in-house delivery? Please contact us.





This comprehensive course in managing stress will enable candidates to control the risks, responsibilities, and opportunities they may face daily.

Candidates will learn to deal effectively with difficult people and situations that increase workplace pressure and impact their stress levels. Also, candidates will learn to channel stressful energy into the performance, contributing to their success and organisation.

Course Content

  • Understanding the true natures & origins of stress
  • The impact of stress in the workplace
  • Using simple techniques to minimise stress
  • Discover the power of the relaxation response
  • Understanding your reaction(s) to a stressful situation
  • Managing conflict effectively
  • Construct a personal action plan

Learning Outcomes

  • This course aims to teach candidates how to mentally take control of the risk, responsibilities and opportunities they are faced with daily
  • Understand stress stressors and how to cope
  • How to effectively deal with difficult people and situations that increase pressure within the workplace
  • Channel stressful energy into the performance, thus contributing more to the organisation

Event Details

NOTE: For our customised events all you need to do is provide us with what you want to achieve or tell us about the training requirements of the group and we will agree on a date, venue and produce a course proposal for you along with the costs. Discounts may be applicable for group booking or early birds.

Start date: 23 October 2023

End date: 26 October 2023

Start time: 09:00 GMT

End time: 17:00 GMT

Venue: Luton-London, UK

Phone: '+44 1582 414 144


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