Managing Conflict, Stress and Difficult People

Description

Introduction

This comprehensive course in managing stress will enable candidates to control the risks, responsibilities, and opportunities they may face daily.

Candidates will learn to deal effectively with difficult people and situations that increase workplace pressure and impact their stress levels. Also, candidates will learn to channel stressful energy into the performance, contributing to their success and organisation.

Course Content

• Understanding the true natures & origins of stress
• The impact of stress in the workplace
• Using simple techniques to minimise stress
• Discover the power of the relaxation response
• Understanding your reaction(s) to a stressful situation
• Managing conflict effectively
• Construct a personal action plan

Learning Outcomes

• This course aims to teach candidates how to mentally take control of the risk, responsibilities and opportunities they are faced with daily
• Understand stress stressors and how to cope
• How to effectively deal with difficult people and situations that increase pressure within the workplace
• Channel stressful energy into the performance, thus contributing more to the organisation