INTRODUCTION:
This course explores the role of emotional intelligence (EI) in transforming management and leadership effectiveness. It emphasises self-awareness, empathy, and interpersonal skills critical for building strong teams and driving organisational success. Participants will learn techniques to enhance their EI, improve conflict resolution, and create a positive work environment that fosters high performance and engagement.
LEARNING OUTCOMES:
- Understand the fundamentals of emotional intelligence
- Develop self-awareness and self-regulation techniques
- Enhance interpersonal communication and empathy
- Improve conflict resolution and stress management
- Build and sustain a positive workplace culture
- Apply EI to enhance leadership and team performance
INDICATIVE MODULES:
- Introduction to Emotional Intelligence
- Self-Awareness and Self-Regulation
- Empathy and Interpersonal Communication
- Conflict Resolution Strategies
- Stress Management Techniques
- Emotional Intelligence in Leadership
- Building a Positive Workplace Culture
- Practical EI Assessments and Exercises
- Case Studies in EI-Driven Leadership
