Negotiation Skills

Description

Introduction

Whether dealing with suppliers or clients, trade unions or colleagues, negotiation skills are vital to ensure personal and organisational success. This programme also looks at how to prepare negotiation strategies, approach complex and team negotiations and options when dealing with difficult situations and interpersonal conflict. You will have the opportunity to discuss your current negotiation challenges and successes and put together action plans for approaching these situations back in the workplace.

Course Content

• Introductions to negotiations
• Different negotiation approaches
• Stages of negotiations and Dealing with conflict
• Persuading and influencing
• Planning for a negotiation
• Key negotiation stages and Communication skills
• Action planning and Common tactics
• Power in negotiations and Advanced communication skills
• Negotiating in different contexts and cultures
• Recognising sales and closing techniques
• Negotiating as a team and putting it all into practice

Learning Outcomes

• Recognise phases involved in all negotiations
• Recognise key interpersonal skills needed at each phase
• Know how to prepare and plan before each phase
• Know your preferred negotiation style and its strengths and weaknesses
• Understand how blockages and deadlocks happen and what to do
• Know how influencing and persuasion skills contribute to a productive negotiation
• Be better able to handle difficult people and conflict situations
• Improve your ability to persuade colleagues and other stakeholders actively
• Be prepared to negotiate better deals and agreements