Processes and Strategies: Improving Tax Authority Communication and Business Etiquette with Stakeholders

Description

Introduction 

Effective stakeholder Communication and Business etiquette is essential for any organisation to thrive and succeed. It refers to the rules that govern interactions between employers, employees, customers, and clients within and outside the organisation.

This course will introduce participants to how effective communication can create an excellent first impression, which is crucial in any call Centre environment. It can also help build healthy relationships with colleagues and clients, increase business confidence, and develop a solid and positive reputation.

Course Content

• Open and Manage communication with taxpayers to inform and educate payers about their rights and obligations.
• Improve and expand the existing forms of external and internal communication communication networks and introduce new channels.
• To introduce and expand existing forms of external and internal communication networks and introduce new channels.
• To encourage employees to use share information, knowledge and experience directly with internal and external stakeholders.

Learning Objectives 

• Active listening: participants can listen actively to the customer’s question and concerns.
• Empathy: Participants can listen to the customer’s questions and concerns.
• Professionalism: Participants can adapt to keep up with changing technology and customers’ needs.
• Business Etiquette: Participants can introduce themselves and the company, speak clearly and directly on the phone, use an appropriate tone of voice and pace when speaking to a customer, and avoid chewing gum
• Product Knowledge: Participants will be able to have a good understanding of the company’s products and services.
• Assertive Behaviour
• Pace: Participants will learn to speak more slowly
• Articulate: Participants will learn to articulate well
• Effective Communication: Participants can communicate effectively and respectfully towards customers and other employees.