Protocol, Etiquette and Hosting Management

Description

Introduction
This protocol course will prepare you to interact confidently and effectively with very senior individuals, including in formal and structured situations. It covers the full range of conventions, rules, customs and expectations that professional communicators must master in order to work professionally with VIPs and in high-level business. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations.

This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communication and PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.

Course Content

• Principles of protocol and etiquette
• Flawless professional and personal conduct
• Preparing and hosting VIP visits and occasions
• International and local variations

Learning outcomes

• Understand the universal principles of protocol, etiquette, courtesy and manners
• Display cultural sensitivity across international dynamics
• Navigate and manage interpersonal dynamics in important encounters
• Make a good impression and void causing offence or embarrassment in high profile situations
• Display appropriate international business etiquette in many contexts
• Prepare and host VIP visits and formal occasions
• Interact respectfully with people from many cultures, nations and regions