Business Process Mapping


This is a full-venue event. Training tools, Certificates and refreshments will be provided. Should you be interested in the online version or your in-house delivery? Please contact us.





This insightful course will enable candidates to document, understand and improve their organisation’s business processes. Candidates will leave the course with the knowledge, and confidence, to implement business process mapping within their organisation and make significant business performance gains.

Course Content

  • Understanding the terms
    – What is a ‘process’?
    – Key terms in business process mapping
  • The stages of business process mapping
  • Mapping a business activity
    – Defining the start, end and purpose of a business activity
    – Defining the key moments– tasks, decisions, inputs & outputs
  • The details behind the processes
    – Workshop facilitation skills
    – Titles & numbering
    – Recording key information– tasks, decisions, inputs, outputs, constraints & dependencies

Learning Outcomes

  • Candidates will be able to make positive improvements to their business process and increase profitability
  • Examine the effectiveness of current processes
  • Have the necessary skills and confidence to map a new process
  • Identify gaps in processes and suggest improvements

Event Details

NOTE: For our customised events all you need to do is provide us with what you want to achieve or tell us about the training requirements of the group and we will agree on a date, venue and produce a course proposal for you along with the costs. Discounts may be applicable for group booking or early birds.

Start date: 4 March 2024

End date: 8 March 2024

Start time: 09:00 BST

End time: 17:00 BST

Venue: London, UK

Phone: '+44 1582 414 144


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