Business Process Mapping

Description

Introduction

This insightful course will enable candidates to document, understand and improve their organisation’s business processes. Candidates will leave the course with the knowledge, and confidence, to implement business process mapping within their organisation and make significant business performance gains.

Course Content

• Understanding the terms
  – What is a ‘process’?
  – Key terms in business process mapping
• The stages of business process mapping
• Mapping a business activity
  – Defining the start, end and purpose of a business activity
  – Defining the key moments– tasks, decisions, inputs & outputs
• The details behind the processes
  – Workshop facilitation skills
  – Titles & numbering
  – Recording key information– tasks, decisions, inputs, outputs, constraints & dependencies

Learning Outcomes

• Candidates will be able to make positive improvements to their business process and increase profitability
• Examine the effectiveness of current processes
• Have the necessary skills and confidence to map a new process
• Identify gaps in processes and suggest improvements