Communication and Assertiveness

Description

Introduction 

Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

Course Content

• Different types of behaviour
  – Definitions of behaviour types
  – Recognising aggressive, passive and assertive behaviours
  – Causes and effects of behaviour types
  – Possible causes of different types of behaviours
  – Impact or effects of each type of behaviour
  – Pros and cons of different behaviours
• Assertiveness and you
• Personal communication styles
• Getting our thinking right
  – Our inner dialogue
  – Managing our inner dialogue
  – Understanding rights and responsibilities
  – Responsibilities of assertiveness
  – Exercises: inner dialogue and rights and responsibilities
  – Positive thinking
• Body language and assertiveness

Learning Outcomes 
The course structured to give participants the appropriate tools to assert themselves in a wide range of work situations. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers, and personal contacts creatively yet maintain manner and improve relationships.