Communication and Assertiveness


This is a full-venue event. Training tools, Certificates and refreshments will be provided. Should you be interested in the online version or your in-house delivery? Please contact us.





Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

Course Content

  • Different types of behaviour
    – Definitions of behaviour types
    – Recognising aggressive, passive and assertive behaviours
    – Causes and effects of behaviour types
    – Possible causes of different types of behaviours
    – Impact or effects of each type of behaviour
    – Pros and cons of different behaviours
  • Assertiveness and you
  • Personal communication styles
  • Getting our thinking right
    – Our inner dialogue
    – Managing our inner dialogue
    – Understanding rights and responsibilities
    – Responsibilities of assertiveness
    – Exercises: inner dialogue and rights and responsibilities
    – Positive thinking
  • Body language and assertiveness

Learning Outcomes 
The course structured to give participants the appropriate tools to assert themselves in a wide range of work situations. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers, and personal contacts creatively yet maintain manner and improve relationships.

Event Details

NOTE: For our customised events all you need to do is provide us with what you want to achieve or tell us about the training requirements of the group and we will agree on a date, venue and produce a course proposal for you along with the costs. Discounts may be applicable for group booking or early birds.

Start date: 10 June 2024

End date: 14 June 2024

Start time: 09:00 BST

End time: 17:00 BST

Venue: Luton-London, UK

Phone: '+44 1582 414 144


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