Improving Tax Authority (Firs) Communication with Taxpayers

Description

Introduction

The tax Administrator needs to establish an effective system of communication to better inform internal and external stakeholders about its key projects and their rights and duties.

This training aims to help participants develop a plan and Strategies for Improving Tax Authority (FIRS) Communication with Taxpayers.

Learning outcomes

• Open and manage communication with taxpayers to inform and educate payers about their rights and obligations;
• Improve and expand the existing forms of external and internal communication networks and introduce new channels;
• To introduce modern communication tools for timely communication between tax regulators and taxpayers.
• To encourage employees to use new forms of communication which improve cooperation, motivation and efficiency of operations;
• To encourage employees to share information, knowledge and experience directly with internal and external stakeholders.