Key Performance Indicators & Optimisation

Description

Introduction

The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organisations use.

Participants will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.

Course Content

• Understanding the current situation and the need for change
• Driving the mission statement/ aims into the organisation through success factors
• Planning to implement performance measurement
• Post-implementation: maintenance and embedding the performance measurement system

Learning Outcomes

• Integrating performance measures in strategic and operational management systems
• Develop and use performance and result indicators
• Understanding success factors
• Understand methods for developing and implementing a performance measurement system
• Use provision of a practical resource kit for performing performance measurements