Processes and Strategies, Improving Taxpayer Communication with Tax Authority

Description

Introduction
Tax Administrators face the need to establish an effective communication system better to inform internal and external stakeholders about their critical projects.

The purpose of this workshop is to help participants develop a plan and strategies for improving tax authority communication with taxpayers.

Course Content

• Overview of Tax Communication
• Establishing more proactive media relations
• Communication Tools for Tax Professionals I)
• Communication Tools for Tax Professionals ii)
• Evaluation
• Marketing Tools – Case Studies

Learning Outcomes

• Open and manage communication with stakeholders in order to inform and educate stakeholders about their rights and obligations
• Improve and expand the existing forms of the external and an internal communication network and introduce new channels
• To introduce modern communication tools for timely communication between tax regulators and stakeholders
• To provide a constant level of transparency in communication with the public
• To encourage employees to use new forms of communication which improve cooperation, motivation and efficiency of operations
• To encourage employees to share information, knowledge and experience directly with both internal and external stakeholders