Managing Stress, Conflict and Difficult People

Description

Introduction
This comprehensive 4-day course in the management of stress will enable candidates to take control of the risks, responsibilities and opportunities that they may face daily.

Candidates will learn to deal effectively with difficult people and situations that increase the pressure in the workplace and impact on their stress levels. In addition, candidates will learn to channel stressful energy into performance, contributing to their success and that of their organisation.

Course Content

• Understanding the true natures & origins of stress
• The impact of stress in the workplace
• Using simple techniques to minimise stress
• Discover the power of the relaxation response
• Understanding your own reaction(s) to a stressful situation
• Managing conflict effectively
• Construct a personal action plan

Learning Outcomes

• This course aims to teach candidates how to mentally take control of the risk, responsibilities and opportunities they are faced with daily
• Understand stress stressors and how to cope with stress
• How to effectively deal with difficult people and situations that increase pressure within the workplace
• Channel stressful energy into performance, thus contributing more to the organisation

NOTE: For our customised events all you need to do is provide us with what you want to achieve or tell us about the training requirements of the group and we will agree on a date, venue and produce a course proposal for you along with the costs. Discounts may be applicable for group booking or early birds.